Return & Refund Policy – Alice Glory Art

Last Updated: October 30, 2026

At Alice Glory Art, customer satisfaction is important to us. We carefully prepare and pack every order to ensure that our customers receive their products in good condition. If something isn't right with your purchase, we're here to help.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, accessories, and included components.

• Proof of purchase or your order number must be provided.

• The return request must be submitted within 7 days of delivery.

Items that have been used, damaged due to improper handling, or returned without essential components may not qualify for a change-of-mind return.

2. How to Request a Return

To request a return, please contact us at:

Email: alicegloryart@gmail.com

Please include:

• Your order number.

• Product name.

• Reason for requesting a return.

• Clear photographs or videos, if the product is damaged or defective.

Our team will review your request and provide return instructions if it is approved.

Please do not send any items back without contacting us first.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photographs or videos showing the issue.

After verification, Alice Glory Art will offer an appropriate solution, which may include:

• A replacement product.

• An exchange, where available.

• A refund, where applicable.

For verified damaged, defective, or incorrect items, Alice Glory Art will cover reasonable return shipping costs.

4. Non-Returnable Items

The following items may not be eligible for change-of-mind returns:

• Customized or personalized products.

• Made-to-order items.

• Products specifically marked as non-returnable.

• Items damaged after delivery due to misuse or improper handling.

• Used products that cannot reasonably be resold in their original condition.

This exclusion does not affect any rights customers may have under applicable consumer protection laws, particularly for defective or incorrectly supplied products.

5. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery.

Exchanges are subject to product availability and approval.

If the requested replacement is unavailable, we may offer an appropriate refund or alternative solution.

6. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise agreed or required by applicable law.

For verified damaged, defective, or incorrect products, Alice Mart will cover reasonable return shipping expenses.

Original shipping charges may not be refundable for change-of-mind returns, subject to applicable law.

7. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued through the original payment method where possible.

• For Cash on Delivery orders, an alternative refund method, such as bank transfer, may be arranged.

• Refunds will be processed within 7–10 business days after approval.

• Your bank or payment provider may require additional time to reflect the refund.

If your refund has not arrived after the expected processing period, please contact our support team.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In that case, our return policy and applicable consumer rights will apply.

9. International Returns

International customers may request returns within 7 days of delivery, subject to the eligibility conditions in this policy and applicable local laws.

Customers are responsible for applicable return shipping costs for change-of-mind returns, including any relevant customs charges, unless otherwise agreed or required by law.

For verified damaged, defective, or incorrect products, please contact us so we can arrange an appropriate solution.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Business Name: Alice Glory Art
Email: alicegloryart@gmail.com
Website: Alice Glory Art Online Store

We appreciate your trust in Alice Glory Art and thank you for shopping with us.

This policy does not limit or exclude any rights available to customers under applicable consumer protection laws.